Terms of Service
Last updated: 26 June 2026
Welcome to Medipolia. By creating an account or using the platform, you agree to these Terms. Please read them together with our Privacy Policy.
1. The service
Medipolia is a platform that helps you organise a medical journey — your Medical Passport, clinics, accommodation, transfers and the community of patients on a similar path. Creating a Passport is free.
2. Not medical advice
Medipolia provides organisational tools, AI guidance and a community. It is not a healthcare provider and does not give medical advice, diagnosis or treatment. Always consult a qualified professional for medical decisions. In an emergency, contact your local emergency services.
3. Your account
- You must be at least 18 years old and provide accurate information.
- You are responsible for keeping your credentials secure.
- You may change your username subject to availability and a 14-day cooldown between changes.
4. Your content & conduct
You own the content you post and grant us a licence to display it according to the visibility you choose (Public or Connections-only). You agree not to post unlawful, harmful, misleading, or privacy-violating content, impersonate others, or misuse the platform. We may remove content or suspend accounts that breach these Terms.
5. Community & connections
Connecting with other patients is opt-in. Be respectful. Do not share another person’s private or health information without their consent.
6. Partners
Clinics, hotels and other partners are independent third parties. Any agreement for treatment or services is between you and that partner. We are not liable for their acts or omissions.
7. Fees
Core membership is free. Optional paid features (e.g. a “Plus” plan with advanced insights) may be offered; pricing and terms will be presented before you purchase.
8. Termination
You may delete your account at any time. We may suspend or terminate accounts that violate these Terms or the law.
9. Liability
To the extent permitted by law, Medipolia is provided “as is”, and we are not liable for indirect or consequential damages. Nothing limits liability that cannot be limited by law.
10. Changes & governing law
We may update these Terms; we will notify you of material changes. These Terms are governed by applicable EU and Turkish law, consistent with GDPR and KVKK.
11. Contact
Questions? support@medipolia.com.